How to Use Teloa: Setup, Refills, Payments, Security
Discover how easy it is to refill a US prepaid cell phone plan once you set up your Teloa account
Get Started with Teloa
The basics of refilling a prepaid plan with our platform
What is Teloa?Here you can refill cellular plans in the United States
My first refill with Teloa: New user Welcome OfferLearn how to get $5 off your first refill with Teloa. Step-by-step guide for new users to claim the welcome discount and save on their first USA prepaid refill.
How to create an account or log in to Teloa?Quick & easy setup to get started (or log back in)
How to refill a cell phone with Teloa?Simple steps to refilling a number without breaking a sweat
How to check the balance after refilling with Teloa?Learn how to check your balance after refilling with Teloa. See how to confirm your recharge status, verify delivery, and troubleshoot missing balance issues easily
How to download and use the Teloa mobile appLearn how to download and use the Teloa mobile app. Refill USA prepaid phones instantly, manage payments, and track rewards from your Android or iPhone
Autopay
Learn how to set up AutoPay. Step-by-step guide to enable, edit, or turn off automatic refills for your USA prepaid cell phone
How to set up Autopay in Teloa?Learn how to set up AutoPay. Step-by-step guide to enable automatic refills for your USA prepaid cell phone
How to turn off or edit Autopay in TeloaLearn how to turn off or edit Autopay in Teloa. Step-by-step guide to manage, pause, update or cancel your automatic refill settings easily and securely
Payments & Security
Your peace of mind comes first: here’s how Teloa keeps your recharges safe and secure at every step.
How much does a refill cost? (Pricing & Fees)Find out how much a Teloa refill costs. Learn about USA prepaid carrier pricing, taxes, and fees, always transparent, with no hidden charges
Accepted payment methods at TeloaSee all payment methods accepted by Teloa. Pay for your USA prepaid refills easily, fast and secure
What is my card's CVV?Learn what your card’s CVV is and why Teloa asks for it. Find out where to locate your CVV and how it helps keep your online payments safe
How to add a payment method in Teloa?Learn how to add a payment method. Step-by-step guide to save cards, PayPal, Apple Pay, or Google Pay securely for quick USA prepaid refills
How to delete a payment method in Teloa?Learn how to delete a payment method in Teloa. Step-by-step guide to remove them safely from your account
Why was the payment declined?Why your payment was declined in Teloa and how to fix it. Discover common causes, quick troubleshooting steps, and secure solutions for successful transactions
Is it safe to pay on Teloa?Learn why it’s safe to pay on Teloa. All transactions are encrypted, PCI-compliant, and processed securely through trusted providers
Credit & Referrals
These are the best features of Teloa
How referrals work: rewards & limitsLearn how the Referral Program works. Share your referral link, earn Teloa credit rewards, and see program rules, limits, and troubleshooting tips
What is Teloa credit and how to use it?Learn what Teloa credit is and how to use it. Add funds, manage your balance, and pay for USA mobile refills instantly and securely with Teloa Credit.
Managing your Teloa Account
Learn how to set up your account and manage your profile, personal information and passwords
How to edit, update or delete personal information?Learn how to edit, update, or delete your personal information in Teloa. Step-by-step guide to manage your account details securely and keep your profile up to date
How to change my password in Teloa?Step-by-step guide to keep your account safe and manage login access easily
I forgot my Teloa password: How to reset itForgot your password? Learn how to reset it quickly and securely. Follow our simple steps to recover access to your Teloa account and keep it protected
How to delete my account in Teloa?Step-by-step instructions to delete your account, and reactivate when you’re ready.
How to change language in TeloaLearn how to change the language in Teloa. Step-by-step guide to switch between English and Spanish on the website or mobile app
How to view your refill history in TeloaLearn how to view your refill history in Teloa. Track all your recharges and payments easily
Can I delete a refill from my history?Learn how to delete a refill from your Teloa history. Step-by-step guide to manage and remove transactions from your account quickly and safely
How to manage contacts in TeloaAdd, edit, or delete contacts so you can refill faster and more accurately