You can modify your Autopay settings in Teloa anytime. Whether you want to pause automatic refills or update your payment details, managing Autopay takes just a few steps.
And if Autopay’s not your thing? You can cancel anytime because it’s just as easy as setting it up. But we definitely recommend trying it out first. That 5% monthly discount adds up, and it’s one of the easiest ways to save on your phone plan.
Turning off AutoPay won’t cancel your existing refills, it only stops future automatic payments.
How to edit Autopay settings
Log in to your Teloa account
Go to Autopay Settings on the slide-out menu
Select the Autopay contact you want to update
Click Edit Autopay
Change your frequency or payment method and confirm below
Updates take effect immediately and apply to your next scheduled refill.
You cannot use Paypal to setup Autopay.
How to turn ff Autopay
Go to your Autopay Settings page.
Find the Autopay plan you want to disable.
Click Cancel Autopay.
Confirm when prompted.
Once disabled, Teloa will no longer process automatic refills for that number.
Troubleshooting Autopay management
Can’t disable Autopay: Try from another device or update your app.
Changes not saving: Log out and back in, then retry.
Autopay still charged after turning off: Check if you disabled it before the scheduled refill date.
Error updating payment method: Remove the old card and re-add it before editing Autopay.
FAQs about managing Autopay in Teloa
Can I pause Autopay temporarily?
No. You’ll need to turn it off and reactivate it when ready.
Will I lose my saved settings if I disable Autopay?
You won't lose your contact, but the settings are not saved. However, you can easily turn it back on later using the same details.
Can I use a different card for Autopay?
Yes. Update your payment information anytime in your account settings.
If you have any questions, feel free to email us at [email protected]. Our team is always ready to help you with whatever you need.