Yes, Teloa is completely safe to use. Every payment is processed through secure, industry-standard systems that protect your data and ensure your transactions are encrypted from start to finish. We processes numerous refills every month, practically without incident.
You’ll always see a secure “https://” connection in your browser when paying on Teloa. This confirms your session is protected.
How we keep your payments secure
External payment processing: When you pay by card, the sensitive data does not pass through Teloa’s servers. It’s sent directly to trusted payment processors.
Fraud prevention: Advanced verification tools detect and block suspicious activity.
Minimal stored data: We only store the last 4 digits of your card number (for your convenience). Nothing else is retained.
PayPal is separate: If you pay via PayPal, all transaction data is handled exclusively by PayPal, Teloa never sees your full credentials.
When using Apple Pay or Google Pay, Teloa never sees your actual card number either.
Teloa never asks for your card details or passwords outside its official website or app.
Compliance, encryption & protocols
PCI compliance: Teloa partners with trusted, certified payment processors that meet the Payment Card Industry Data Security Standards (PCI DSS).
HTTPS everywhere: All pages on the site and app use HTTPS, ensuring encrypted communication.
What “pre-authorization” means
When you initiate a payment, a pre-authorization check is performed. If the refill is successfully processed, the actual charge is applied. If not, the authorization is released (i.e., you are not charged).
Why you can rely on paying with Teloa
Sensitive card details never touch Teloa’s servers.
Strong industry security standards (PCI, HTTPS).
Transparent policies in place via Terms & Conditions.
You control your account and can contact support with any concerns.
What you can do to stay secure
Use only official Teloa channels (website or app) to make payments.
Avoid using public Wi-Fi networks when entering card details.
Keep your app and device updated to benefit from the latest security features.
Report any suspicious activity immediately to [email protected].
Terms & privacy
In Teloa’s Terms & Conditions, using the service implies that you accept how personal data is handled and processed.
Teloa states it treats personal information in alignment with its Privacy Policy, which is part of the terms you accept.
According to the terms, once a refill is verified and credited, refunds are not available, meaning payments are final after execution.
Troubleshooting payment security warnings
If you receive a browser or app warning during checkout:
“Connection not secure” message: Ensure you’re on the correct site: https://www.teloa.com.
Bank declined due to security check: Contact your bank to approve online payments.
App not loading payment screen: Restart the app or check your internet connection.
FAQs about payment safety in Teloa
Does Teloa store my card details?
No. Payment information is handled only by secure third-party processors.
How do I know my payment went through safely?
You’ll receive a confirmation email and see the transaction in your Teloa history once payment is complete.
Is PayPal safer than using a card directly?
Both options are equally secure. All payment methods in Teloa meet the same protection standards.
What should I do if I suspect fraud?
Contact your bank immediately, then email [email protected] with the details. Our team will investigate right away.
If you have any questions, you can write to us through our chat box on the website.