Payments can get declined for many reasons, often due to the payment processor or your card issuer, not Teloa. Don’t worry, it’s a common issue and can usually be fixed in just a few steps. Most payment errors happen due to card restrictions, insufficient funds, or temporary bank verification problems.
Below are common causes and solutions to help you complete your refill successfully.
Common reasons & solutions
Reason | What It Means | How to Fix It |
We accept Discover, Visa, MasterCard, and American Express (credit and debit). | Use one of these card types or switch to another payment method. | |
Incorrect Payment Details | A typo or wrong number, expiry date, or CVV. | Re-enter the card details carefully and check each field. |
Card Rejected by Processor | The card is valid, but the payment gateway refused it. | Try another card or payment method. |
Currency / International Restriction | Your card issuer may block foreign or USD transactions. | Contact your bank and ask to enable international or foreign currency payments. |
Insufficient Funds / Credit Limit | The card doesn’t have enough available balance. | Add funds or use a card with sufficient credit. |
Extra suggestions to try
Wait at least 45 minutes and attempt the refill again.
Try using a different browser or device.
Clear your browser/app cache and retry.
If possible, use PayPal instead of cards for backup.
Always check if your card issuer puts hold / authorization limits, which can temporarily block payments.
For banks outside the U.S., verify that USD transactions are allowed for online purchases.
Payment methods accepted in Teloa
Payment methods accepted in Teloa
(check this article)
Apple Pay
Google Pay
Credit / Debit Cards
PayPal
Prepaid cards
Troubleshooting tips
Repeated declines: Use a different payment method or check for card restrictions with your bank.
PayPal or wallet error: Ensure your PayPal, Apple Pay, or Google Pay account is active and linked to a valid funding source.
FAQs about payment declines in Teloa
Was I charged if my payment was declined?
No. Declined transactions are not completed, and any pending authorization will be released automatically by your bank.
Why does my bank block Teloa payments?
Some banks add extra protection for online or cross-border payments. You can contact your bank to approve the charge.
Can I retry the same payment?
Yes. Once you fix the issue, you can try again using the same or another payment method.
How can I prevent future declines?
Keep your card info updated, ensure sufficient funds, and allow online purchases in your bank settings.
If you’ve tried the above and your payment is still rejected contact our support team or use our chat box at Teloa Help Center. Let us know which steps you already tried
and we’ll help you troubleshoot or offer alternate payment options.