If you no longer wish to use Teloa, you can permanently delete your account. Deleting it removes your personal information, refills history, and access to our services. However, it’s not entirely irreversible, let our team handle it.
What to know before deleting
Any credits or rewards in your account will be lost when you delete it.
If you registered via Google, Facebook, or Apple, deleting your Teloa account will not affect your third-party account, but your Teloa profile and history will be erased.
In regard to the use of Personal and Non-Personal data, please check out our Privacy Policy
How to delete your account
Log in to your Teloa account through the web or app.
Go to Account.
Scroll to the bottom and click Delete Account.
Confirm your decision and your account will be deleted from active use.
What happens after deleting your account
All your personal data and transaction history will be permanently erased.
You’ll no longer be able to log in or access your previous account information.
You can create a new Teloa account later, but it will not include any of your old data.
If you only want to stop receiving marketing emails or notifications, you can simply unsubscribe instead of deleting your account.
Changed your mind?
You can reactivate.
If you decide to return, we’ll gladly help you reactivate your account. Simply contact support team or use our chat box at Teloa Help Center with your registered email, and we will assist you with the reactivation process.
FAQs about deleting your account
Can I recover my account after deletion?
Yes, but you need to contact support team.
What if I only want to update or edit my data?
You can edit your personal information anytime from the Account page.
Will deleting my account cancel any pending recharges?
No. Deleting your account doesn’t automatically cancel pending recharges. If you want to cancel a refill under review, you must contact our support team or cancel it from your refill details in History.
How long does it take to process the deletion?
Your account is deleted immediately after you confirm the request.