If you no longer want to use a card or wallet, you can easily delete a payment method from your Teloa account. That will help keep your account secure and organized.
Why you might delete a payment method
Over time, you may have cards that are expired, lost, or no longer in use. Deleting them helps:
Protect your account against unauthorized payments.
Keep your payment methods list clean and manageable.
Avoid confusion when selecting a card during checkout.
How to delete a payment method (step-by-step)
Step 1: Log in to your Teloa user.
Step 2: Go to Account on the slide-out menu and find your Payment Method section to tap the pencil symbol on the default method.
Step 3: Click Edit beside Cards and delete the card of your choice.
Step 4: Confirm removal.
If that card was your default for Autopay, you may want to assign a new default before deletion.
What happens after you delete
The card will be removed from your saved payment methods list.
Past transactions or recharges made using that card will remain recorded, deletion doesn’t undo payments.
You can always re-add the card later if needed.
Troubleshooting payment deletion
Can’t find the delete option: Make sure you’re logged in and your app or browser is updated. Check that you're in the correct Account > Payment Method section.
Error deleting a payment method: Refresh the page and try again, or log out and back in. Check if the card is tied to an active autopay.
Deleted card still appears: Clear cache or wait a few minutes for the update to process.
Accidentally deleted the wrong card: Add it again manually following the steps above.
FAQs about deleting payment methods
Can I delete all my payment methods?
Yes, but you’ll need to add a new one before making your next refill.
Does deleting a payment method affect my refill history?
No. Your transaction history remains available even after removing a card or wallet.
Is it safe to delete a saved card?
Yes. Teloa uses secure, PCI-compliant systems to manage all payment data.
Can I restore a deleted payment method?
No. You’ll need to re-add it manually if you want to use it again.
Contact our support team or use our chat box at Teloa Help Center if you need help removing it.