When you make a payment on Teloa, you may be asked to enter your card’s CVV for security purposes. The CVV helps verify that you’re the actual cardholder and prevents unauthorized transactions. Your card’s CVV is a key security feature in online payments. Here’s what you need to know about it.
Never share your CVV or card details with anyone outside the secure Teloa checkout page.
What is a CVV?
CVV stands for Card Verification Value (also called CVV2, CVC, or security code).
It is a 3- or 4-digit number printed on your credit or debit card.
Most cards (Visa, MasterCard) have a 3-digit CVV on the back.
Some cards (e.g. American Express) use a 4-digit code on the front.
The CVV adds an extra layer of security by verifying that you have the physical card when making electronic transactions.
It's not part of your card number. It’s a unique code used only for security verification.
Where to find the CVV on your card
On the back of most credit/debit cards—usually to the right of the signature strip.
On some American Express cards, the 4-digit code is printed on the front, above the card number.
How to use your CVV in payments
When you make a refill:
Select your card or enter new card details.
You’ll see a CVV field—enter the 3 or 4 digits from your card.
Proceed to confirm the payment.
Why Teloa doesn’t store CVV
We care about your security. That’s why Teloa does not store your credit card number or CVV on our servers.
All payment processing is handled securely by trusted payment gateways.
You enter your CVV only during the payment process, it’s never stored or reused.
Some CVV errors
Payment declined due to CVV error: Double-check the number entered and ensure it matches your card.
CVV not accepted: Try another card or contact your bank to confirm your card is active for online payments.
Multiple failed attempts: Wait a few minutes before retrying to avoid temporary security blocks.
FAQs about CVV in Teloa payments
Is it safe to enter my CVV on Teloa?
Yes. Payments are processed through secure, PCI-compliant systems that protect your data.
Does Teloa store my CVV?
No. Teloa never saves your CVV code for security reasons.
Why do I have to enter my CVV every time?
For your protection, Teloa requires the CVV for each transaction to confirm your card’s validity.
Can I pay without entering a CVV?
No. The CVV is required for all card payments to ensure a secure transaction.
If you have any concern or request, you can contact our support team or use our chat box at Teloa Help Center.