Protect your account with a strong password
Your password is the first layer of security protecting your Teloa account.
Changing it regularly or resetting it if you forget it helps keep your personal information and your refills safe.
This process only applies if you registered with email and password.
If you signed up using Google, Facebook, or Apple, your login credentials are managed directly by those platforms.
How to change your password from your account
If you remember your current password and want to update it for security reasons, follow these steps:
Log in to your Teloa account using your email and password.
Open the side menu and select Account.
Click Change password.
Enter your current password to verify your identity.
Create a new secure password (at least 8 characters, including letters, numbers, and symbols).
Confirm the changes.
Your password will be updated instantly.
Avoid reusing old passwords. A new password significantly improves your account security.
If you forgot your password
If you can’t remember your password and can’t log in, you can reset it easily:
Go to the Teloa homepage or open the app.
Tap Get started.
Choose Continue with email and enter your email address.
On the next screen, click Forgot it?
Confirm that you want to receive a reset email.
Check your inbox (and spam folder) and click the reset link sent by Teloa.
Create and confirm your new password.
The reset link expires after a short time. If it doesn’t work, request a new one and use it right away.
What to do if you don’t receive the reset email
Make sure you entered the same email you used to register.
Check your spam, junk, or promotions folders.
Wait a few minutes, emails can sometimes be delayed.
If it still doesn’t arrive, click Resend email or contact support via email or the website chat.
After changing or resetting your password
Log in using your new password.
(Optional) Review your personal details in the Account section.
For security, it’s recommended to update your password periodically.
Tips for creating a secure password
Use at least 8 characters.
Combine uppercase and lowercase letters, numbers, and symbols.
Avoid personal information (names, dates, phone numbers).
Use a unique password different from your other accounts.
Troubleshooting password issues
Didn’t receive the reset email: Check spam or request a new link.
Reset link expired or doesn’t work: Go back to login and request another link.
Incorrect current password error: Make sure it’s typed correctly, or log out and try again.
Can’t log in after changing password: Check that Caps Lock is off and that you’re using the most recent password.
No access to your email: Contact support so we can verify your identity and help you recover access.
FAQs about passwords on Teloa
Can I change my password at any time?
Yes, if you registered with email and password. You can do it from Account → Change password.
What if I forget my password?
Use the Forgot it? link to reset it via email.
Does Teloa store my password?
No. All passwords are encrypted and never stored in plain text.
Can I reuse my old password?
It’s not recommended. Creating a new password improves your account protection.
Does resetting my password affect my refills or payments?
No. Your data, refill history, and credit remain unchanged.
If you need help at any point, contact our support team or use the chat in the Teloa Help Center.